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Contact us
A person reads every message. Our reply target is one working day, and we would rather give you a straight no than a slow maybe.
Response time
Monday to Friday, replies within one working day. Weekend messages are answered on Monday morning.
No phone line — email keeps a written record of every claim.
Send a message
Include the order number if you have one. It saves a round trip.
One working dayReply target
30 daysReturn window
18 monthsWarranty
Written recordEvery claim logged