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Shipping & returns
Free shipping on every order. Thirty days to change your mind. The detail is below, including the parts most stores leave out.
Delivery windows
| Destination | Standard (free) |
|---|---|
| United States | 3–5 working days |
| United Kingdom & EU | 4–7 working days |
| Canada, Australia, NZ | 5–9 working days |
| Middle East | 5–8 working days |
| Rest of world | 7–12 working days |
Order handling
Orders placed before 2 pm on a working day are packed and handed to the carrier the same day. Anything after that goes the next working day. You get a tracking number by email as soon as the parcel scans at the first hub — not when the label is printed, which is the trick some stores use to make dispatch look faster.
Tracking
Every parcel is tracked door to door. If tracking has not updated for five working days, email us the order number and we will open a trace with the carrier rather than asking you to wait longer.
Customs and import duty
Duty and tax charged at the border are the recipient's responsibility and are not included in the price. Most orders below the local de minimis threshold arrive with nothing to pay. Where a parcel is held, the carrier will contact you directly.
Returns in four steps
1. Email us
Send the order number and whether it is a return for refund or replacement. No form to download.
2. We send a label
For faulty or damaged items the label is free. For change of mind, we quote the local rate first so there is no surprise.
3. Pack it complete
Item plus accessories. The outer box does not need to be pristine — it was packaging, not the product.
Refunds are issued within two working days of arrival and usually land on your statement in three to five. Replacements ship within two working days of approval.
Wrong or damaged item
Photograph the parcel and the contents before unpacking further, then email us. We do not ask for the item back first on anything under 1 kg — we simply send the correct one.
Address changes
Before the first scan we can change the address. After that the carrier has to handle a redirect, and some charge for it. If the address was entered incorrectly and the parcel comes back to us, we will reship once at cost.
Need a hand with an order?
Send the order number and we will look it up. Replies within one working day.
Contact us