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Frequently asked questions
Fifteen questions we actually get, answered without the marketing voice. If yours is not here, email hello@accloo.com.
Orders & delivery
Where do you ship from and how long does it take?
Orders leave within one working day when placed before 2 pm. Typical transit is 3 to 7 working days; remote destinations can take up to 12. Tracking is emailed as soon as the parcel scans at the first hub.
Do I pay customs or import duty?
Any duty or tax charged at the border is the recipient's responsibility and is not included in the price. Most orders under the local de minimis threshold arrive with nothing to pay.
Can I change the address after ordering?
If the parcel has not scanned yet, yes — email us the order number and the new address. Once it is in transit, the carrier has to handle the redirect.
Do you ship to PO boxes?
Yes for most destinations. A small number of carriers refuse PO boxes for the vacuum because of the lithium cell, in which case we will ask for a street address.
Products
Does the diffuser heat the oil?
No. The plate vibrates at ultrasonic frequency to break water into a cool mist, so the oil is never cooked and the top notes survive. That is also why the room does not feel damp.
Can the diffuser run all night?
Yes, on the ON setting until the tank empties — roughly eight hours on continuous, twelve on intermittent. The waterless sensor switches it off within about five seconds.
How tall does the tripod go?
127 cm, or 50 inches, on three aluminium sections. Folded it is about the length of a forearm, which is what makes it worth carrying.
Is the vacuum strong enough for a car?
Yes — 3.2 kPa is aimed at exactly that job: seats, mats, seat rails and footwells. For deep carpet in a house, a mains vacuum will still pull more.
Will the watch band fit my watch?
It fits 42 mm and 44 mm lugs. It will not fit 38, 40 or 41 mm cases, and a full wrap-around case can interfere with the flush fit at the lugs.
Warranty & repairs
How long is the warranty?
Eighteen months from delivery on every product. Registration is optional but makes a claim faster.
Do I need to keep the box?
No. Keep the order number, or register the product so we can find it from your email.
Can I buy a spare part?
For most items yes — nozzles, hoses, band links and diffuser plates are available on request. Email us with the product name.
Returns
What is the return window?
30 days from delivery, opened or unopened. Items must come back complete with accessories.
Who pays return shipping?
We do, when the item is faulty or arrived damaged. For a change of mind, the return postage is yours unless the local listing says otherwise.
How long does a refund take?
Refunds are issued within two working days of the parcel being received, and typically appear on your statement in three to five.